Our Services

AI that earns its place in production.

We build applied AI that survives contact with real users, real data and real regulators. Three practices — RAG & Knowledge, Agentic AI and Generative AI — delivered by the same team that stays on to evaluate, harden and operate what we ship.

Capabilities

What we actually do for you

Not a slide deck of buzzwords — the specific, repeatable engineering that moves an AI idea from a promising demo to a system your team depends on.

🔎

RAG & Knowledge

Grounded, cited answers over your documents, tickets and databases — with hybrid retrieval, reranking and access control so responses stay accurate and permissioned.

See the practice
🤖

Agentic AI

Multi-step agents that plan, call tools and take action — with human-in-the-loop checkpoints, observability and guardrails against runaway behaviour.

See the practice

Generative AI

Content, code and creative generation — prompt-engineered, fine-tuned where it pays, and wrapped in brand, safety and structured-output controls.

See the practice
📏

Evaluation & QA

Offline and online evals, golden datasets and regression suites so every prompt, model and retrieval change is measured before it reaches users.

🛰️

MLOps & Observability

Tracing, cost and latency budgets, drift alerts and CI/CD for prompts and pipelines — the operational spine that keeps AI dependable at scale.

🛡️

Governance & Safety

PII handling, red-teaming, audit trails and policy guardrails — engineered for regulated, high-throughput teams, not bolted on afterward.

Practice 01 — Knowledge

RAG & Knowledge

Retrieval-Augmented Generation that answers from your ground truth — with citations, not confident guesses. We treat retrieval as an engineering problem, because that's where most enterprise AI quietly fails.

We design ingestion pipelines that parse, chunk and embed messy real-world documents; run hybrid search that combines vector similarity with keyword precision; and rerank candidates so the model reasons over the right context, not the merely similar. Every answer is grounded and cited, hallucinations are contained with abstention and confidence thresholds, and knowledge respects the same access controls as your source systems.

  • Document ingestion & chunking pipelines for PDFs, wikis, tickets and databases
  • Hybrid retrieval — dense vectors plus keyword/BM25 — with cross-encoder reranking
  • Grounding, inline citations and abstention to control hallucination
  • Retrieval-quality evaluation: recall@k, faithfulness and answer-relevance scoring
  • Row- and document-level access control so answers never leak restricted knowledge
  • Incremental re-indexing so the knowledge base stays current without full rebuilds
Vector DBs Embeddings Hybrid Search Rerankers Guardrails
Sources
policy_v4.pdf · p.12 kb#2841 contract-2019.docx
recall@10 · 0.94 faithfulness · 0.97
▸ plan  triage exception #4471
✓ tool  lookup_order(4471)
✓ tool  check_inventory(SKU-88)
⏸ hold  refund > $500 — human approval
▹ awaiting reviewer…
steps · 5 tokens · 3.2k trace ✓
Practice 02 — Autonomy

Agentic AI

Agents that plan, use tools and take real action across your systems — designed by people who have run them in production and know exactly where autonomy goes wrong.

We build multi-step agents with explicit planning, typed tool and function calling, and orchestration patterns that keep long-running tasks reliable. High-stakes actions pause for human-in-the-loop approval; every step is traced and observable; and guardrails cap spend, loops and blast radius so an agent can never quietly run away. We ship them with evals that score task success and safety, not just vibes from a demo.

  • Planning and orchestration for multi-step, multi-tool workflows
  • Typed tool/function calling with schema validation and retries
  • Human-in-the-loop approval gates on irreversible or high-value actions
  • End-to-end tracing and observability across every agent step
  • Guardrails against runaway loops, budget overrun and unbounded actions
  • Task-level evals scoring success rate, safety and cost per outcome
Orchestration Tool Calling Human-in-the-Loop Observability Evals
Practice 03 — Creation

Generative AI

Content, code and creative generation that stays on-brand, on-policy and structured enough to plug straight into your systems — at a volume humans alone can't reach.

We engineer generation pipelines for copy, code, images and multimodal outputs, then wrap them in the controls production demands: prompt engineering treated as versioned software, fine-tuning where it measurably beats prompting, structured JSON output your services can rely on, and brand and safety filters that keep every generation compliant. Human review sits where it adds value, so quality scales without losing your voice.

  • Content, code and creative generation pipelines at scale
  • Prompt engineering managed as versioned, tested software
  • Fine-tuning and adapters when they beat prompting on cost or quality
  • Structured, schema-validated output for reliable downstream integration
  • Brand voice, safety and compliance controls on every generation
  • Multimodal generation across text, image and structured data
Prompt Engineering Fine-tuning Structured Output Brand & Safety Multimodal
brief tone: confident channel: email
{ "headline": "…", "cta": "…", "safe": true }
brand ✓ policy ✓ variants · 6
Industry focus — Automotive · Asia Pacific

Purpose-built AI for the automotive industry across Asia Pacific

A significant part of our work is dedicated to the automotive sector throughout the Asia-Pacific region — and New Zealand in particular, where we partner with dealer groups, distributors, fleet operators and aftermarket businesses to put AI to work on the problems that actually move the needle.

🚗

Dealership & sales intelligence

RAG assistants over vehicle inventory, spec sheets, finance products and OEM manuals — so sales and service teams answer buyer questions instantly, in-market and on-brand.

🔧

Service & aftermarket agents

Agentic workflows that triage service bookings, look up parts compatibility, and draft repair estimates across DMS, parts catalogues and warranty systems.

📄

Compliance & documentation

Generative and retrieval pipelines tuned to NZ and APAC regulations — vehicle imports, WoF/CoF, emissions and Clean Car obligations, and consumer-finance disclosure.

Why regional context matters

Automotive AI that ships in Auckland is not the same as automotive AI that ships in Detroit. Right-hand-drive fleets, used-import supply chains from Japan, local lending and insurance products, te reo Māori and multilingual APAC customer bases, and country-specific compliance all change the data, the prompts and the guardrails. We build for those realities from day one.

  • Deep familiarity with New Zealand's used-import and dealer ecosystem
  • APAC-wide deployments across AU, NZ and South-East Asian markets
  • Data residency and privacy aligned to NZ Privacy Act & regional rules
  • Local model routing to keep latency low and costs predictable
market: NZ RHD import Clean Car ✓
{ "vehicle": "…", "compliance": "NZTA ✓", "finance_ready": true }
region · APAC residency ✓ latency · 210ms
Engagement models

Ways to work with us

Start small and prove value, or bring us in to build and run the whole thing. Every engagement is fixed-scope, honestly estimated and built to ship.

2–4 weeks

Discovery Sprint

A fixed-scope sprint to de-risk an idea before you commit budget to a build.

  • Use-case & data audit with a feasibility verdict
  • Working proof-of-value on your real data
  • Honest metrics and a build/no-build recommendation
  • Costed roadmap and architecture outline
6–12 weeks

Build & Ship

End-to-end delivery of a production AI system, from prototype to launch.

  • Full pipeline build — retrieval, agents or generation
  • Eval suite, guardrails and observability included
  • CI/CD, security review and handover documentation
  • Launch support and knowledge transfer to your team
Ongoing

Managed AI Operations

We run, monitor and improve your AI systems so your team can focus on the business.

  • 24/7 monitoring against a 99.9% uptime target
  • Model, prompt and retrieval tuning as needs evolve
  • Cost, latency and quality reporting each month
  • New model rollouts with regression testing
How we deliver

A path from idea to production

The same four-stage method behind every system we've put into production. Nothing is left as a lab experiment on a shelf.

Discover

We map your workflows, data and risk profile to find the highest-leverage AI use cases — and rule out the ones that won't pay off.

Prototype

A working proof-of-value in weeks, evaluated against your real data with honest, quantitative metrics.

Productionise

Hardening, evals, observability, governance and CI/CD — the unglamorous engineering that makes AI dependable.

Operate

We monitor, tune and extend your systems as models, data and business needs evolve.

Let's build

Tell us what you're trying to solve

Bring us your data, your workflow and your goal. We'll tell you honestly what AI can — and can't — do for you, and what it would take to ship it.